Do you remember when the iPhone 4 came out and a ton of people were getting upset, because they either had no signal or a poor signal? Well, at that time, Apple said that you were holding your phone wrong. Of course, it was an Apple problem, not a user problem, but they were not about to own up to it. Now, with the latest problem, Apple is not saying that you’re holding your phone wrong, but they are saying that you shouldn’t hold it at all.
Siri was released with the iPhone 4S and a lot of people were interested in it. However, not everyone is impressed with Siri. Everyone remembers the Siri commercials when the iPhone 4S was about to be released. Apple tried to portray Siri as a virtual assistant that would be able to give you help and information in response to just about any command you could throw at it.
However, a man by the name of Frank Fazio was so upset with Siri, that he actually sued Apple. Fazio sued Apple, claiming that their Siri commercials were actually misleading and deceptive. Apple’s suggestion to Mr. Fazio was that he should buy a different phone.
Fazio was not alone in the suit against Apple. There was plenty of other plaintiffs, as well, but Apple was not impressed. Instead, they responded saying that all of them were quick to complain about the Siri feature of the iPhone 4S, but none of them took advantage of being able to return the phone within Apple’s 30-day return policy, so they could purchase a different phone. Also, Apple was quick to note that the launch of the iPhone 4S was their most successful launch of an iPhone ever.
That sounds a little bit harsh to me. Honestly, it sounds like Apple isn’t too concerned about keeping their customers. What do you think?